Refund policy

Order Changes & Cancellations Once an order is submitted, it is considered final. We cannot accommodate changes or cancellations after an order is placed.

Refunds & Returns

BODY & SKINCARE

For hygiene and sanitation reasons, we do not accept returns or exchanges. If you are unhappy with your purchase, contact us within 14 days of delivery to discuss a resolution. Refunds are issued at our discretion within 10 days of request.

Important:

• We do not offer refunds for melted or frozen products.

• We do not offer refunds for lost, damaged, or stolen packages once it has been handed over to the shipping carrier. Please see our [FAQ] for guidance on next steps if your package is lost, damaged, or stolen in transit.

• See our [FAQ] for guidance on restoring products affected by temperature (ie: melted or frozen) during shipping.

Custom or clearance items are final and cannot be returned.

APPAREL & GIFTS

Exchanges and refunds are available for most items that are not body & skincare related. Contact us within 14 days of delivery to request an exchange or refund for the product purchase price.

Items must be unworn/unwashed with tags still attached—or other unused items in original packaging. Customers are responsible for return shipping costs.

Important:

• We do not offer refunds for lost, damaged, or stolen packages once it has been handed over to the shipping carrier. Please see our [FAQ] for guidance on next steps if your package is lost, damaged, or stolen in transit.

Custom or clearance items are final and cannot be returned.